Raise a support ticket

Welcome to the Netbiz Group support system. For technical help or to report a technical issue, please complete the form below.

Your name Your email address Your phone number Your account manager

Issue Priority

Medium Priority

My issue is cosmetic or not business critical, I can't log in to my website or email, or I'm seeing code notices

High Priority

My issue is degrading the quality of my website or solution, or I'm seeing errors or fatal notices

Critical Priority

My website or solution is completely down, or I'm experiencing issues with a payment integration

Issue Type*

Service Loss

You have a problem with the website not loading, your emails are not been received or bouncing back

Service Access

you have lost or do not know your passwords and need them resetting for either your emails or website admin login

Payment Gateway Issues

My website or solution is completely down, or I'm experiencing issues with a payment integration

Website Styling Issues

Your website isn't working correctly on certain devices. Buttons not clickable or problems have arisen where a possible browser update and has made the website not work as it used to

Functionality Has Stopped Working

The website should work like this, however the site is now not doing what it was designed to do. This includes 3rd party software that have stopped working like Sage product/order syncing. Shipping cost API's & CRM integrations

You Have A Retainer & Need Work Actioning

There is a task that you need completing and you would like to use retainer hours to do this

Unsure How To Action Something

You require training or guidance on how to use part of the website or services NetBiz have provided to you

Need Advice On Possible Additional Development

You require advice if some functionality is possible within your current/new website and require a detailed quote sending over to you

Website & Email Hosting Amendments

You Require DNS changes, A new email setting up or have a general enquiry on your hosting service provided by NetBiz

Describe your issue

Please describe your issue as thoroughly as possible, as this helps us identify and resolve issues faster.

Ticket title Your website / service link Description of the issue Steps to recreate this issue

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